A. Refund Policy:
If you do not wish to keep the items you ordered because they are no longer suitable, please
see the guidelines for our refund policy below.
For any reason, you may return your things in their original, unused, and unopened packaging
within 14 days for a full refund because we want you to be entirely delighted with your purchase.
Simply write "Return-To-Sender" (RTS) on the package, and the mail service will deliver the
package back to us.
Once we can confirm your order is on the way back to us, we will be able to issue a refund. It is
advisable to acquire a postal receipt or send the items back via recorded delivery as we will not
be able to issue a refund for lost or un-trackable items.
Whether you are returning the goods back to us via the Post Office, or a collection has been
arranged, please make sure that some identification is included within the package and email us
so we know to expect your package.
B. Shipping Policy:
Thank you for choosing IPuff uPuff for your purchase needs. We are committed to providing you
with a seamless and reliable shipping experience. Please review our shipping policy below for
important information regarding shipping methods, delivery times, and related terms.
Shipping Destinations:
We currently ship our products to customers within the United States only. We do not offer
international shipping at this time.
Order Processing:
- Orders are typically processed within 1-2 business days from the date of purchase.
- Orders placed on weekends or holidays will be processed on the following business day.
Shipping Methods:
We offer the following shipping options:
1. Standard Shipping: This is our default shipping method. It typically takes 3-7 business days
for your order to be delivered.
2. Express Shipping For customers who need their orders more quickly, we offer express
shipping. Express orders are usually delivered within 1-3 business days.
3.Free Shipping: We offer free standard shipping on orders over a certain amount (specified on
our website). Please note that free shipping may have longer delivery times than express
options.

Shipping Costs:
Shipping costs vary depending on the shipping method selected and the destination. You can
view the shipping costs during the checkout process before completing your purchase.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. You
can use this tracking number to monitor the status and location of your shipment.
Delivery Guarantee:
While we strive to ensure that your products arrive in perfect condition and within the estimated
delivery times, we cannot guarantee delivery dates. Delays due to unforeseen circumstances
such as weather, carrier issues, or other factors beyond our control may occur.
Lost or Damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please contact our customer
support team within 10 days of receiving your order. We will work with you to resolve the issue
promptly.
Returns and Refunds:
Please refer to our Return Policy for information on returning products and requesting refunds.
Contact Information:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to
contact our customer support team.
We appreciate your trust in IPuff uPuff and look forward to providing you with the highest quality
products and excellent service.
Note: This shipping policy is subject to change, and any updates will be posted on our website.
Please review this policy periodically for any modifications.